I laughed with the BT computer whizz who fixed my email and retrieved my contacts list after it had been hacked. (The hackers tried to extort money in my name by claiming I was stranded and in deep trouble abroad.)
His first words were 'We can sort this.' Very reassuring. Then he said 'They're clever these hackers, but don't worry, we are cleverer!' and he proceeded to take over my computer, explaining what he was doing as he went, till he announced with glee 'The hacker is gone!' Brilliant. I learned a lot.
But, dare I say it, it was a very peaceful week, a week without email....
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