Not yet at the repair shop for various reasons, I decided to try a little self help. I watched a couple of tutorials and I managed to refresh my browser and delete cookies and some documents and downloads and the effect was amazing. Much faster.
I confess I am lazy about learning about the computer, and so embarrassed about my ignorance I avoid asking for help when I need it! How foolish is that?
I am finding this site helpful. Hate to be sexist but the fact that it is written by a woman shows - it's in English! I took the laptop to a repair shop once where the guy only talked computer-speak and preferred to talk to men. Barry had gone to park the car so he was forced to speak with me but when Barry walked in he turned - in mid sentence - and spoke to Barry (who wasn't much more computer literate than me, if truth be told and didn't know what the problem was with my computer.). I still feel so indignant!
Despite my best efforts however there are still problems, so if I suddenly go quiet.....